![]() ![]() ![]() ![]() So in addition to helping existing customers, great documentation can help you acquire new customers.įinally, there are tons of insights into user behavior and interests that can be gleaned from knowledge base content. Knowledge base content also shows up in search results and helps boost SEO. When there is lower volume coming into the inbox, your team can focus its energy on higher impact, more fulfilling activities. This, in turn, reduces support volume, and it also provides your support team with additional resources to share with your customers. Having a knowledge base full of how-to articles and answers to frequently asked questions empowers your customers to find their own solutions to the problems they're encountering. There are many excellent reasons to create and publish knowledge base articles for your product.įirst, 70% of customers prefer to use a company’s website to get answers on their own. The benefits of creating a knowledge base When you're ready, check out the other chapters:Ĭhapter 1 – Knowledge Base 101: Definition, Types, and BenefitsĬhapter 2 – Quick Start Guide to Creating a Knowledge BaseĬhapter 3 – Knowledge Base Design Tips for Better Self-Service SupportĬhapter 4 – Incredible Knowledge Base Examples That Get It RightĬhapter 5 – Tips & Templates for Writing Great Knowledge Base ArticlesĬhapter 6 – Creating Knowledge Base Videos: Tips, Tools, and ExamplesĬhapter 7 – Simple Knowledge Base SEO Tips Anyone Can FollowĬhapter 8 – The Best Knowledge Base Software + How to Choose OneĬhapter 9 – Actionable Knowledge Base Metrics to Start Tracking TodayĬhapter 10 – Knowledge Base Tips for a Better Customer ExperienceĬhapter 11 – How to Revamp Your Knowledge Base Architecture This is a chapter in our Ultimate Guide to Using a Knowledge Base for Self-Service Support. ![]()
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